Terms & Conditions

Copyright and trademark

  • All rights reserved. The material on this site is protected by copyright throughout the world and is owned by Aaraonline.com.
  • You may not commercialise or copy it without our permission.
  • Use of this site is subject to our terms and conditions of use.

Use of the Website 
Welcome to www.aaraonline.com website terms and conditions. These terms and conditions apply to the use of www.aaraonline.co.uk and the selling of our products to you subject to the conditions set out on this page.

By using www.aaraonline.com you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website.
If you have any questions relating to these terms and conditions please contact our customer services team before you place an order at info@aaraonline.com.
This site is owned and operated by Aaraonline.com (“Aara”, “we” or “us”).

Your Account 
You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities which occur under your account and password. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, has been or is likely to be used without your permission, you should contact us immediately. Aaraonline.com shall not be liable to any person for any loss or damage as a failure by you to protect your password or account details.

www.aaraonline.com reserves the right to refuse access to the website, terminate personal accounts, amend and remove content and cancel orders (at no cost to you).

Registration
You guarantee that when you register with us as a customer all of the information that you provide is true, accurate and up to date. If any of the information provided changes, please amend the relevant details in the 'My Account' section of the website. If you have any problems doing this, please email customer services at info@aaraonline.com

You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use. You must not use the website in any way which will cause, or is likely to cause, the website to be damaged or interrupted in any way.

Links to Other Websites 
There may be links on www.aaraonline.com which will take you to other websites. We do not monitor these other websites and cannot control their content, privacy policies or services; as such we do not accept any liability from the use of these websites.

Product Availability 
All products for sale on www.aaraonline.com are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email.

Product Descriptions 
Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. All sizes are in U.A.E standard sizes (please see our Size Guide). We make every effort to ensure that the product colour is as accurate as possible, but the colours shown may vary depending upon the setting of your computer monitor. We cannot guarantee that the colour shown will accurately reflect the colour upon delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates, and cannot be guaranteed. Packaging may vary from that shown. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published. All Made to Measure Abayas are non-refundable and non-exchangeable.

Prices 
All prices include VAT and are subject to change without prior notice.

The Contract and Contract Cancellation

Our Contract 
When you place an order with www.aaraonline.com we will send you an order acknowledgement and email receipt of your order containing all of the details of your order. This is NOT an acceptance by us of your order but confirmation of receipt of your offer to us to purchase products. Our acceptance of your order will take place when we despatch your order. You will be charged and we will send you a despatch confirmation email. Any products on the same order which we have not confirmed in a Despatch Confirmation email to have been despatched do not form part of that contract.

We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following: the product ordered being out of stock; our inability to obtain the authorisation of payment; the identification of an error within the product information, including price and promotion; you not meeting the eligibility to order as set out in the Terms and Conditions.

You are seeking to enter into a contract with Aaraonline.com when you place an order.

Contract Cancellation 
You can cancel this contract if you decide to do so no more than seven working days after receipt of the products. If you wish to exercise your right to cancel this contract after your order has already been despatched, please follow the procedure set out in our Returns Policy.

Ways to Pay

Credit and Debit Cards

  • We accept payments made via PayPal.

General

  • If there are any items on your order which are not in stock, you will not be charged for them.
  • You will be advised by email if we are unable to complete your order for any reason.

Returns, Refunds and Exchanges 
If you are not 100% satisfied with the item(s) you have ordered then we will give you a full refund provided that you return them to us within 14 days of receipt and in a re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels.

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. Please inform us before you send us a return.

If an incorrect item has been sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above.

We will only refund the price of the item to the purchaser once it is received by us. Following receipt by aaraonline.com, it may take up to seven working days to credit the purchaser’s account.

Lost the Original Returns Paperwork? 
If you no longer have the returns label please email info@aaraonline.com who will advise where to send your returns.


Please make sure that you include the following information:

  • Order number
  • Your name and address, including postcode
  • Contact telephone number
  • Email address
  • Reason for return:
  • Too small
  • Too big
  • Wrong colour
  • Damaged on receipt
  • Wrong item received
  • Not suitable
  • Faulty
  • Other

Write the order number on the top left hand side of the packaging to help us to identify your parcel at our warehouse. You will need to pay for the cost of postage yourself.

Privacy Policy
Your privacy is very important to us at aaraonline.com and we are committed to protecting your security. We promise not to disclose any of your personal information to any outside company for marketing or any other purpose without your permission. Aaraonline.com is fully compliant with all of the relevant consumer and Data Protection legislation, and will always treat your personal information with complete confidentiality.

Any personal information which is collected during the purchasing process is only used by us to ensure that we can take, process and deliver your order, and maintain your account to the highest standard possible. 
We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you. However, none of this information is on an individual basis.

With a view to understanding our customers better and where you have indicated that you would like us to, we will use the information that we have about your shopping habits to offer you products and services that are likely to interest you. You may opt out of the various uses of your personal information at any time, even if you have previously given your consent to use it.

Marketing Communication

Opting In/ Opting Out 
Aaraonline.com offers various opportunities to receive marketing communication from time to time, such as emails, vouchers and promotional offers.
If you no longer wish to receive any emails from us, each email we send contains an easy, automated way for you to cease receiving them. If you wish to do this, simply follow the instructions at the end of any email. You may continue to receive mailings that are already en route to you for a short period of time while your request is being dealt with.

Security Policy 
Our site uses software to provide high level SSL encryption technology to secure your data when you transmit it to us.

Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

Please note that email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature we will only contact you by phone or letter.

Never send any sensitive information, such as passwords or credit card information, via email.

If you are using a public computer then make sure you log out fully and close the browser.

When creating a password, a combination of letters and numbers is recommended. Try not to use obvious personal details such as the names of children or pets.

Keep your password private and do not use the same one for multiple online accounts.

It is recommended that you change your password frequently.

Phishing 
Phishing is the practice of tricking someone into giving confidential information, such as email scams that send banking customers to a website which is not the bank’s real website although it looks just like it.
If you receive an email claiming to be from Aaraonline.com requesting this type of information, DO NOT RESPOND but please let us know by forwarding the email to info@aaraonline.com

Events Beyond Our Reasonable Control 
If we are unable to fulfil our obligations under these Terms and Conditions as a result of events beyond our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems, acts of god, fire, earthquake, storm, flood, natural disaster, civil unrest, acts of terrorism, deliberate damage to equipment or data, or damage of premises or equipment, we cannot be held responsible. This does not affect your statutory rights.